Our aim is to give the best possible service to all our customers, offering a place in which one can trust that great care will be given to all tasks laundry related.
We have many different facets of service, and can offer a range of laundry and dry cleaning services depending on your requests. Simply let us know how you want your garments cared for, so we can show them special attention.
Click here to read testimonials from our happy clients.
We Guarantee to Take Responsibility
With each elaundry order you will receive a docket invoice which has the name of the Laundry Lady who served you and our contact details at the top. This Laundry Lady is responsible for your order and satisfaction and will handle any queries you may have. Please keep this docket handy in your wallet or take a photo of it on your smartphone.
We will happily re-do at no charge one further clean on a garment that you are not happy with. So please don’t be shy, mistakes do happen, just let us know so we can rectify the issue; no matter how big or small you may think it is.
Please check your orders when you collect to save time and frustration if you get home and have a question, it may be too late. Once the dry-cleaning tickets are removed just like a retail garment purchased, and especially after the garment has been worn, we cannot take responsibility for any further stain treatment or cleaning.
We have developed our own system of responsibility and have printed forms at our counters for your information. We love to share our industry knowledge and help everyone understand your fabrics and their capabilities.
We Care for the Environment
At elaundry, we pledge to care for the environment and your future earth by minimising water, waste and energy use when taking care of you and your garments. So what are we doing?
- Using eco-friendly, biodegradable plastic bags made from recyclables printed with vegetable ink;
- Offering eco-friendly washing and cleaning products to aid in environment care;
- Employing the services of EnviroSolve to create a biodegradable product from our laundry waste;
- Working in conjuction with the Brisbane Convention & Exhibition Centre to save 1 million litres of water.
We Take Security Seriously
Our care extends beyond your laundry into every part of your elaundry experience, which is why we take measures to keep the belongings AND information of our clients safe. This means a private P.O.S. system; a mailing list that is not shared; protected banking; and an online payment process secured through Stripe, ensuring full compliance with PCI Data Security Standards.
What happens when your garment no longer looks fabulous?
We love taking care of your clothing and keeping you dressed to impress. And in order to do this we do our very best to follow the care label instructions to ensure your garments are cleaned to the manufacturer’s specifications. However sometimes when we do clean a garment, due to unforeseen circumstances, the garment may not look or feel as fabulous as before cleaning. Where this occurs we ask for specific information about the garment including age, how many cleans and condition of garment to evaluate the cause of the change and remedy where we can.
If your garment appears significantly different from before cleaning:
Let us know how old the garment is; how many cleans you have done at home or with elaundry; any wear that may have resulted from outside sources like resting arms on counter tops and desks; does your chair at work sometimes catch your clothes; or did you spill soda or coffee and attempt to remove it at work?
Please click on the button below to view or download our Garment Information Form.
Remember that everyday wear, fragrances, weather and other outside factors all do contribute to changes in your garments. The industry standard for the life of most garments is between 2 to 3 years, with reasonable noticeable fabric change expected to appear after 8 cleans.
Dry-Cleaning Institute Australia